As the operator of this website, we are subject to the National Privacy Principles in the Privacy Act 1988 (Commonwealth of Australia).
How we collect your personal information
We collect your personal information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or e-mail), visit our website or when you have contact with us in person. Generally, the type of personal information we collect about you includes your name, mailing address, telephone number and e-mail address, and the information fields on any registration forms.
Our disclosure statement
Put simply, we will only use your personal information to help deliver products and services to you that you have requested.
If you do not provide us with your personal information, such as your contact details, we may not be able to provide the goods and services you request.
We will not disclose, sell or rent your personal information to any other party unless we are legally obliged to, or unless it is necessary in order to deliver a product or service to you that you have requested.
We may disclose your personal information as follows:
• internally, to our agents, distributors, owners and employees;
• externally to our outsourced service providers who provide certain services for us;
• your legal representative or any person you direct us to send your personal information to.
How we use or disclose your personal information
We will use and disclose personal information for the primary purpose for which it was collected.
We do not disclose personal information we collect to third parties for the purposes of allowing them to direct market their products and services.
Gaining access to information we hold about you
We will, on request, provide you with access to the personal information we hold about you, unless there is an exception which applies under the Privacy Act 1988 (Commonwealth of Australia).
Your request to obtain access will be dealt with in a reasonable time. We may recover from you its reasonable cost of providing you with access.
If we refuse to provide you with access to the information then we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act 1988 (Commonwealth of Australia).
Keeping your personal information up-to-date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us or correct your details through the clients’ area of our website.
Security of your personal information
We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.
Your personal information may be stored either in hardcopy documents, on electronic media, or in our software or systems.
We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security.
How to contact us
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within a reasonable period of time.